This course is designed for an organization which needs to upgrade its effectiveness in
communication and interpersonal skills in order to cope with the challenges at
workplace. The course aims to increase each participant’s oral and written skills for
professional tasks which are relevant to public and social administration.
Who is it for?
This course is designed for professionals, managers, and team leaders who wish to strengthen their interpersonal skills, build trust with colleagues, and improve overall team dynamics by mastering both effective communication and the art of emotional intelligence.
Key Learning Outcomes
Training participants to use a range of language functions by understanding and
using the fundamentals of communication correctly.
Training participants to master the use of appropriate expressions for various job
situations.
To raise the level of confidence in the area of effective communication with the
various levels of personnel.
To increase the level of confidence in presentation skills by knowing and using
some fundamental principles in presentations.
Modules
The Definition of Communication
The Need for Communication Skills
The Elements of Communication
Intrapersonal Communication
Interpersonal Communication
Interviewing
Small Group Communication
Public Communication
Our Perception of the World
The Development of Perception and Self Image
Is our self image a hindrance or an impetus
Making amends on the Self-Concept
Why Listen?
Attitudes Toward Listening
Types of Listening
The Language Environment
Feminine words and Masculine words
Your Emotional Body Language
Recognizing Interpersonal Needs
Law of Attraction
Self-Disclosure
Techniques in starting a conversation
How to keep it going
How to end it politely
The Johari Window
The stages of a relationship
Essential ingredients of a good relationship
Evaluating status of a relationship
Recognizing symptoms of an impending conflict
Layers of Consciousness
Consequences in operating from these different platforms